Cancellation Policy

At T2 Power Solutions, we strive to provide a smooth and transparent shopping experience for all our customers. This Cancellation Policy explains how order cancellations work on our platform.

1. Order Cancellation by Customer

Customers can cancel their order within 24 hours of placing it, as long as it has not been processed or shipped.
To cancel an order, please contact us immediately with your Order ID and registered mobile number/email.
Once the order has been packed or dispatched, cancellation is no longer possible.

2. Cancellation by the Company

We reserve the right to cancel an order under the following conditions:

Product out of stock or unavailable
Incorrect pricing or product information
Payment issues
Suspected fraudulent transaction
Delivery location not serviceable

In such cases, customers will be notified promptly, and any paid amount will be refunded.

3. Refund for Cancelled Orders

If the order is successfully cancelled before dispatch, the full amount will be refunded.
Refunds will be processed to the original payment method within 5–7 working days.
For COD orders, no refund is applicable unless a pre-paid amount was collected.