1. GENERAL RETURN POLICY

We offer a 30-day return policy for most products, subject to the terms below.
Please review the following carefully before raising a claim:

1.1 At the Time of Delivery

  • If the outer packaging shows visible damage,
    Reject the shipment immediately and mention:
    “Damaged Product” on POD (Proof of Delivery).

  • Always record a clear, continuous unboxing video before opening the package.

1.2 After Receiving the Product

  • In case of short supply, wrong product delivered, internal damage, or missing items, report the issue within 48 hours of delivery.

  • Issues reported after the 48-hour window will be handled under warranty support only.
    No refund or return will apply beyond 48 hours.

2. SUMMARY TABLE – RETURN & REFUND SCENARIOS

Scenario Eligibility Documentation Required Resolution
Damaged package at delivery Eligible only if rejected at door POD marked “Damaged”, photos Replacement / Refund
Wrong product delivered Eligible Unboxing video, photos Replacement / Refund
Internal damage (not visible outside) Eligible if reported within 48 hrs Unboxing video, photos Replacement / Refund
Short supply (missing items) Eligible if reported within 48 hrs Video + photos Replacement of missing items
Functional defect (within 30 days) Eligible Proof of issue Replacement / Repair
Functional defect (after 30 days) Covered under warranty Warranty claim Repair / Replacement per warranty terms
Buyer’s remorse / non-defective return Case-by-case Original condition Return approval + buyer pays logistics
Customized / made-to-order items Not eligible, except manufacturing defects Required Replacement only
Damages due to misuse / wrong installation Not eligible — No return / refund

3. REFUND ELIGIBILITY

To qualify for a refund or return:

  • The product must be unused, in original condition, and in original packaging.
  • All accessories, manuals, labels, tags, warranty cards, and add-ons must be included.
  • A valid proof of purchase (invoice, receipt, online order confirmation) must be provided.
  • The issue must be reported within the stipulated timelines.

Our team will evaluate your claim based on submitted evidence and approve the return only if it meets policy criteria.

4. EXCLUSIONS (Non-Returnable Items)

The following items are not eligible for return or refund unless the product is defective:

  • Custom-manufactured, cut-to-size, configured, or made-to-order items
  • Products damaged due to misuse, incorrect installation, negligence, or modification
  • Products without original packaging, missing components, or signs of wear
  • Items purchased under “No Return / Replacement Only” category
  • Consumables like sealants, fire-stopping materials, or installation accessories once used

5. RETURN PROCESS

Step 1 — Raise a Request

Contact us via email or phone within the allowed timeline:

For All Purchases (Online or Offline):
📧 t2powersolutions@gmail.com
📞 +91 76187 94439 / +91 76187 94440 / +91 76187 94441

Include:

  • Order number / invoice
  • Product details
  • Issue description
  • Photos and unboxing video

Step 2 — Verification

Our support team will evaluate your case and confirm whether:

  • The product qualifies for return
  • Additional documentation is required
  • Pickup is applicable or self-ship instructions will be provided

Step 3 — Pickup or Return Shipment

  • If approved, our logistics partner will arrange a pickup.
  • For non-defective returns, return shipping charges must be borne by the buyer.

Step 4 — Inspection

Returned items undergo a quality check at our facility.

Step 5 — Refund / Replacement

  • Refunds are processed within 3–5 business days after receiving and verifying the product.
  • Refund will be issued to the original payment method.
  • For replacement requests, a new product will be dispatched as per availability.

6. REFUND PROCESSING TIME

Payment Mode Refund Method Time Required
Online Payment (UPI / Card / Net Banking) Original payment source 3–5 business days
NEFT / RTGS / Bank Transfer Customer bank account 3–7 business days
COD Purchase Bank transfer after validation 5–7 business days
Partial / Shortage refunds Same method as original 3–5 business days

7. WARRANTY CLAIMS (NOT RETURNS)

After the return window expires:

  • All issues will be directed to manufacturer warranty support.
  • Replacement/refund is not applicable beyond the return period.

Customers must retain:

  • Invoice copy
  • Product serial numbers
  • Installation certificates (if applicable)

8. SPECIAL PRODUCT CATEGORIES

For certain electrical and safety products (e.g., fire detectors, lightning protection systems, sealing systems):

  • Replacement only may be offered
  • No returns may be accepted
  • Terms may differ as per manufacturer guidelines

Please refer to the product description or consult our sales team before purchasing.

9. CONTACT FOR RETURNS & REFUNDS

T2 Power Solutions – Customer Support
📧 Email: sales@t2powersolutions.com